How can we help you?

Feel free to ask our team about any of your concerns. We'll be more than happy to assist. For more urgent queries, you can reach us via phone at 03 8866 5592.

For clarifications on common concerns

Frequently Asked Questions

How does it work?

Sofihub comes with a hub and sensors. The sensors are placed in different rooms to learn regular movement patterns. The Sofihub package comes with the following features:

  • Greetings - good morning, welcome home
  • Reminders - appointments, birthday reminders, bin night reminders
  • Sofihub Web Portal - for changing settings, adding reminders and viewing activity logs.
  • Medication Reminders
  • Carer Notifications
Does it require internet and power?

Sofihub work's out of the box, requiring only the hub to be connected to power, the Sofihub sensors run on batteries.

Sofihub comes fully connected via the 4G network to send alerts and receive software updates. In case of power cuts Sofihub also has a 4 hour backup power.

How easy is it to set up Sofihub?

Clear instructions are provided to assist you with sensor placement and connecting sensors to the hub. No drilling or wiring is required.

We can also recommend qualified installers, please select this option when ordering your Sofihub.

Is it available in all homes?

Sofihub works best in single occupant homes.

Homes with more than one occupant will have limited functionality.

How can I set reminders in the hub?

Carers of the resident is provided with a Sofihub login and password which they can use to login to Sofihub online interface and customise the reminders.